Jack Levis, UPS's director of process management, told NPR that “one minute per driver per day over the course of a year adds up to $14.5 million,” and “one minute of idle per driver per day is worth $500,000 of fuel at the end of the year.” The hand-held computer drivers carry around, called a DIAD (short for Delivery Information Acquisition Device), tracks their every move.
Ever wondered why your UPS man can’t stick around to hear your life story?
All drivers must attend and graduate from a specialized training class called “Integrad,” which teaches them everything they need to know out in the field.
They learn how to handle heavy boxes, which are filled with cinder blocks to simulate real packages.
As a result, the company claims it uses 10m gallons less fuel, emits 20,000 tonnes less carbon dioxide and delivers 350,000 more packages every year.